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    <title>challenges &amp;mdash; Erik I</title>
    <link>https://erik.itland.no/tag:challenges</link>
    <description>My public writing. You can reach me at @eitland@mstdn.io </description>
    <pubDate>Wed, 22 Apr 2026 11:02:52 +0000</pubDate>
    <item>
      <title>UX challenge: transfer money between accounts</title>
      <link>https://erik.itland.no/ux-challenge-transfer-money-between-accounts?pk_campaign=rss-feed</link>
      <description>&lt;![CDATA[Filed under #ux and #challenges&#xA;&#xA;Recently my bank delighted me by replacing the steps to transfer money between my own accounts by a vastly simplified version. Here&#39;s what the old version felt like:&#xA;&#xA;Step 01: click transfer&#xA;&#xA;Step 1: First move to the transfer tab.&#xA;&#xA;Step 2.1: click on the from-account field.&#xA;&#xA;Step 2.1: Open the drop down to select an account to transfer money from&#xA;&#xA;Step 2.2: choose correct from-account.&#xA;&#xA;Step 2.2: Select the account to transfer money from&#xA;&#xA;Step 2.3: click select&#xA;&#xA;Step 2.3: Touch Select&#xA;&#xA;Step 3.1: click on the to-account.&#xA;&#xA;Step 3.1: Select the account to transfer money to&#xA;&#xA;Step 3.2 and 3.3: repeat step 2.2 and 2.3.&#xA;&#xA;Step 3.2 and 3.3: repeat step 2.2 and 2.3.&#xA;&#xA;Step 4: click on the amount field, then type an amount and click OK.&#xA;&#xA;Step 4: click on the amount field, then type an amount and click OK (yes, I&#39;m feeling generous here).&#xA;&#xA;Step 5: finally press transfer.&#xA;&#xA;Step 5: finally click transfer*&#xA;&#xA;This gets old really fast but I wasn&#39;t aware just how bad it was until an improved flow showed up as part of the beta program that I participate in.&#xA;&#xA;I&#39;ll leave this here in case anyone wants to give it a stab, and I&#39;ll try to get around to posting their solution.&#xA;&#xA;BTW: illustrations are created using the excellent excalidraw, open source and reasonably easy to work with.&#xA;&#xA;Feel free to send me a message @eitland@mstdn.io if you have a better flow. I don&#39;t exactly have many readers so I don&#39;t expect this to happen but at least it is an option. I  don&#39;t care. I write because I think writing is smart.]]&gt;</description>
      <content:encoded><![CDATA[<p>Filed under <a href="https://erik.itland.no/tag:ux" class="hashtag"><span>#</span><span class="p-category">ux</span></a> and <a href="https://erik.itland.no/tag:challenges" class="hashtag"><span>#</span><span class="p-category">challenges</span></a></p>

<p>Recently my bank delighted me by replacing the steps to transfer money between my own accounts by a vastly simplified version. Here&#39;s what the old version felt like:</p>

<p><img src="https://i.snap.as/9VOy1YZ.png" alt="Step 01: click transfer"/></p>

<p><em>Step 1: First move to the transfer tab.</em></p>

<p><img src="https://i.snap.as/CS4w8Oz.png" alt="Step 2.1: click on the from-account field."/></p>

<p><em>Step 2.1: Open the drop down to select an account to transfer money from</em></p>

<p><img src="https://i.snap.as/1TkU1jc.png" alt="Step 2.2: choose correct from-account."/></p>

<p><em>Step 2.2: Select the account to transfer money from</em></p>

<p><img src="https://i.snap.as/JMO6QTl.png" alt="Step 2.3: click select"/></p>

<p><em>Step 2.3: Touch Select</em></p>

<p><img src="https://i.snap.as/tDUuzev.png" alt="Step 3.1: click on the to-account."/></p>

<p><em>Step 3.1: Select the account to transfer money to</em></p>

<p><img src="https://i.snap.as/mIbpB25.png" alt="Step 3.2 and 3.3: repeat step 2.2 and 2.3."/></p>
<ul><li>Step 3.2 and 3.3: repeat step 2.2 and 2.3.*</li></ul>

<p><img src="https://i.snap.as/O8OKTdu.png" alt="Step 4: click on the amount field, then type an amount and click OK."/></p>

<p><em>Step 4: click on the amount field, then type an amount and click OK (yes, I&#39;m feeling generous here).</em></p>

<p><img src="https://i.snap.as/c0LJFoe.png" alt="Step 5: finally press transfer."/></p>

<p><em>Step 5: finally click transfer</em></p>

<p>This gets old really fast but I wasn&#39;t aware just how bad it was until an improved flow showed up as part of the beta program that I participate in.</p>

<p>I&#39;ll leave this here in case anyone wants to give it a stab, and I&#39;ll try to get around to posting their solution.</p>

<p>BTW: illustrations are created using the excellent <a href="https://excalidraw.com">excalidraw</a>, open source and reasonably easy to work with.</p>

<p>Feel free to send me a message <a href="/@/eitland@mstdn.io" class="u-url mention">@<span>eitland@mstdn.io</span></a> if you have a better flow. I don&#39;t exactly have many readers so I don&#39;t expect this to happen but at least it is an option. I  don&#39;t care. I write because I think writing is smart.</p>
]]></content:encoded>
      <guid>https://erik.itland.no/ux-challenge-transfer-money-between-accounts</guid>
      <pubDate>Wed, 06 May 2020 04:05:13 +0000</pubDate>
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